Thank you for your interest in Roche Diagnostics India.
General: Our social media pages serve as platforms to share stories that aim to raise awareness about certain diseases and their recommended diagnostic tests, showcase the work environment and culture at Roche Diagnostics India, as well as to share national and international news related to the organisation and the people who drive it. We strive to create an informative and supportive community where we can have engaging conversations.
We see social media as an opportunity to share what is important to us, and also to stay close to our community and hear your voices. You can interact with us via @mentions, comments or direct messages. We do our best to stay connected with you and reply to queries as quickly as we can. However, as much as we would love to stay in touch, we operate in a highly regulated industry and some conversations we cannot allow on our channels.
Here are some guidelines that we must follow and we ask you to do the same:
1. Promotion of Products or Services
We will delete any comment that mentions products, be it our own or another company’s. Commercial content advertising a product or a service will also be permanently deleted. The best source of information about products is your healthcare professional.
2. Adverse Events and Product Complaints
We want to hear about any issues you might have experienced with one of our products, whether a diagnostic test, or a device. However, social media is not the best place to do this. Please report all adverse events or product complaints using Toll Free No.:-1800-123-7599/044-30413900(Chargeable) or [email protected][*]. If you do share an adverse event with us via social media, we may follow up with you and ask for more information in order to report the event. We may remove your post to protect your privacy.
3. Medical Advice
If you have questions regarding a treatment or medication, please consult your healthcare provider. Please note that the content posted on any of our social media pages is for informational and educational purposes only and not a substitute for professional medical expertise or treatment and if users need medical advice, they should consult a doctor or other appropriate medical professional.
4. Off Topic
We welcome everyone’s opinion. This channel is an open space for all users interested in discussing the topics published by Roche. We ask that you respect those users who are interested in a genuine conversation by making sure that the conversations taking place on our channel stay on topic and are of value to all users.
We may delete messages that:
a. Include profanity, defamatory, libelous, offensive, abusive, discriminatory or demeaning language or content (including images, videos and links);
b. Are disparaging, threatening, condone violence or illegal behavior;
c. Are excessively repetitive and/or disruptive to the community or are spam;
d. Violate this platform’s terms of use;
e. unsubstantiated claims about, or discussion of unapproved/non-directed uses of, our products;
f. third-party intellectual property, such as any copyright-protected material (art, music, videos, written text), or any trade-marks or logos, except with the express consent of the owners of such intellectual property;
g. inappropriate comments or inferences about our competitors (for example, disparaging comments, or any statements about their products);
h. information that is false, inaccurate or misleading;
i. medical advice or device/product usage information; or
j. third-party confidential or non-public information.
5. Disclaimer
a. The information provided is compiled from a variety of sources and is not considered fully complete. The information accessed through this website is provided “AS IS” and without any warranties, whether expressed or implied.
b. We make no representation or warranty as to the reliability, accuracy, timeliness, usefulness, adequacy or suitability of the information provided and does not represent and/or warrant against human or machine error, omissions, delays, interruptions or losses, including the loss of any data.
c. We do not verify, represent or endorse any opinions or information expressed by third-party organizations and/or individuals posting content to the Roche Diagnostics India social properties, and that any content posted by anyone other than us is the responsibility of the submitter and not Roche Diagnostics India.
d. We believe in doing our best to moderate and respond quickly to your comments and feedback. Please remember, though, that this forum and/or all forums across our social media pages contain opinions and views of other users/community members. Although we moderate our pages to help ensure that users’ posts comply with our guidelines, we cannot be responsible for the accuracy or reliability of any comments or materials posted by users.
6. We do not encourage the mention of any medicines/devices by name –
ours or anyone else’s. We are part of a highly-regulated industry and is governed by Roche Group Code of Conduct. We, therefore, ask that you do not post any comments that reference any pharmaceutical brand, device, product or service. Please do not mention any specific medicines by name or link to third-party sites in your comments.
7. Contact Details
a. If you are a journalist/member of the media, and want to know about or community initiatives/events/social outreach, please visit the Contact Us page on https://www.roche-diagnostics.co.in/contact-us.html
b. We may use our social media channels to post information on job openings and/or internships within the organization from time to time. These are based on the information provided by the respective internal teams within the organization and/or person offering the job/internship. Due to the volume of job and internship applications received, we may not be able to revert to every candidate regarding the status of their candidature and/or the validity, if the concerned jobs/internships are available at any particular point in time. Should you have any feedback/suggestions with regards to the interview/screening process, please visit https://www.roche-diagnostics.co.in/Careers.html[*] to reach out to us. Please refrain from adding comments, sending inbox messages regarding this subject on any of our social media channels, as they may get removed/remain unanswered.
8. Changes to these Guidelines
Roche Diagnostics India shall have the right at any time to change or discontinue any aspect or feature of the website and social media channels/pages.
9. No Liability
a. While every care has been taken in the preparation of the information contained in this website and our social media, users are reminded that Roche Diagnostics India or any of its affiliate cannot accept any legal liability for any errors or omissions or damages resulting from reliance on the information contained in this website and our social media content/page.
b. Every effort is made to keep the website up and running smoothly. However, Roche Diagnostics India or any of its affiliate takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
10. Privacy Policy and Legal Statement
In addition to the privacy policy and terms of use of the third-party social media platforms, your use of our social properties are governed by Roche Diagnostics India’s Legal Statement available at [*]https://www.roche-diagnostics.co.in/legal-statement.html and Privacy Policy available at [*] https://www.roche-diagnostics.co.in/privacy-policy.html.